The Cons Intercom is designed as an all-in-one tool.
So while it’s possible to use the chat feature alone, users who choose this option will be getting a limited version of the platform’s functionality.
An effective live chat tool needs to be intuitive it is for chat operators to use, and responsive to both visitors and customers seeking more information or needing help with an order.
But if you’ve looked into adding this feature to your site, you’re aware that can be difficult to know which of the dozens of live chat products out there is right for your business.
Then, since each site naturally has their own live chat program installed, I used them to engage with the companies and look for clarification on their tools’ features.
I gauged the chat’s responsiveness, ease of use, and any other features that stood out to me.
It can help with a variety of essential tasks, including capturing and converting leads, onboarding and engaging customers, supporting and retaining customers, and providing self-service support.